Last updated: 12 Oct 2026
If a dataset or lead batch is confirmed unavailable after payment, you are entitled to a full refund. We verify availability before payment in most cases, so this situation should be rare.
Because datasets and lead batches are digital and delivered in full, refunds after delivery are not available except where the delivered batch materially differs from the confirmed specification.
Contact within 7 days of delivery with your order reference and the specific issue.
Approved refunds are processed to the original payment method within 5–10 business days, subject to Razorpay's processing timelines.